The 24/7 AI Receptionist For UK Service Businesses
The DeskAgent® Phone Agent answers every call in your business name - day, night and weekends. It holds a natural conversation, qualifies the job, sends urgent work to your mobile and drops a clean summary into your email and WhatsApp. Customers keep calling your normal number.
£125/month · no contract · your first month covers the setup · live in under two weeks
What is an AI receptionist?
An AI receptionist is software that answers your business phone with a natural-sounding voice, has a real conversation with the caller, and does what a good receptionist would: answers common questions, takes the details of the job, works out how urgent it is and passes it to the right person. The DeskAgent Phone Agent is an AI receptionist built for UK service businesses - trades, removals, cleaning, property and other firms that live on inbound calls. It costs £125 a month, there is no contract, and you keep your existing number.
From First Ring To Booked Job, Without You Picking Up.
- 01
Forward your number
We set up call forwarding from the number you already use - all calls, out of hours only, or just the ones you miss. Customers notice nothing different.
- 02
It answers in your name
Within a ring or two the agent picks up as your business, in a natural UK voice, trained on your services, prices, areas and opening hours.
- 03
It qualifies the job
It asks your questions - what's wrong, where, how urgent, best time to call back - and answers theirs from your own facts, not guesses.
- 04
You get the lead
A clean summary lands in your email and WhatsApp seconds after the call. Urgent jobs ping your mobile, and the caller gets a WhatsApp follow-up.
Everything Your Front Desk Would - At 2am Too.
The Phone Agent is set up around how your business actually works, so it handles the calls that matter and knows when a human needs to step in.
- New enquiries and quote requests, with the details you need to price the job
- Emergencies and urgent jobs, routed straight to whoever is on call
- Questions about prices, coverage, opening hours and availability
- Callback requests and booking slots, captured with the right contact details
- Calls you can't take - while you're driving, on site or with a customer
- Existing customers chasing a job, logged and passed to your team
New call - urgent
Daniel Okafor · 07700 900318
Leak through ceiling under bathroom, E17 4QL. Stopcock off. Owner-occupied flat, wants someone tonight.
Caller has been told the on-call plumber will ring within 15 minutes.
21:48 ✓✓How It Compares For A UK Service Business.
| Voicemail | Answering service | In-house receptionist | DeskAgent Phone Agent | |
|---|---|---|---|---|
| Answers 24/7 | No - records a message | Depends on the plan | Office hours only | Yes, every day |
| Knows your business | No | Follows a script | Yes | Trained on your services, prices and areas |
| Qualifies the job | No | Usually takes a message | Yes | Yes - job type, urgency, postcode |
| Urgent jobs to your mobile | No | Sometimes | Yes, in hours | Yes, any time |
| WhatsApp follow-up to the caller | No | Rarely | If someone remembers | Yes, automatically |
| Typical cost | Free - but callers hang up | Per call, per minute or monthly bundle | From about £24,800 a year in wages (full-time, National Living Wage) | £125 a month, no contract |
In-house figure: 37.5 hours a week x 52 weeks at the £12.71 National Living Wage (April 2026), before employer National Insurance, pension and holiday cover. Answering service pricing varies by supplier, so compare on a realistic month of calls.
Not A Generic Chatbot With A Voice.
Done for you
We build, train and test your agent on your own business before it goes live. No templates to fill in, no dashboards to learn.
Your number stays yours
It works by call forwarding, so nothing changes for your customers and you can switch it off at any time.
Speaks trade
Postcodes, call-out areas, emergencies versus routine work, job types - it's set up around how UK service businesses actually run.
Run it from WhatsApp
With DeskAgent HQ you can check today's leads or ask for a change to your agent just by sending a WhatsApp message.
Honest with callers
It answers as your business and sounds natural, and if a caller asks whether they're talking to an AI, it tells them the truth.
Grows with you
Add the WhatsApp, Web and Inbox Agents and they share one brain, so a customer never has to repeat themselves across channels.
Less Than The Cost Of One Missed Job.
Plans priced for UK service businesses. No contracts. Pause or cancel anytime.
Phone Agent
A 24/7 AI receptionist on your business number. Unlimited inbound calls, email and WhatsApp summaries, urgent jobs routed to your mobile. Live in under two weeks - your first month covers the setup.
Get Phone Agent3-month pilot
We build the Full DeskAgent - phone, WhatsApp, inbox and web - and run it live for three full months. Then £285/month if you keep it. No contract, stop any time.
Join the 3-month pilotFull DeskAgent
All four agents working as one connected front desk, plus DeskAgent HQ on WhatsApp. About 40p an hour for a receptionist who never misses an enquiry.
See all plansAI Receptionist Questions, Answered.
How much does an AI receptionist cost in the UK?
The DeskAgent Phone Agent is £125 a month with no contract. There's no separate setup fee - your first month's payment covers the build, then the same monthly fee rolls on. If you want phone, WhatsApp, inbox and web chat together, the 3-month pilot is a one-off £500, then £285 a month.
Does my phone number change?
No. We set up call forwarding from your existing number - for every call, only out of hours, or only the calls you don't pick up. Customers ring the same number they always have.
Will callers know it's an AI?
It answers in your business name with a natural voice, and most callers simply get their problem sorted. If anyone asks whether they're speaking to an AI, it's honest and says so.
What happens with urgent or emergency calls?
You decide what counts as urgent. When a call matches those rules, the agent tells the caller what happens next and sends the details straight to your mobile or whoever is on call, so the job doesn't wait until morning.
Can it book appointments?
It can capture a preferred day and time, offer callback slots, or book straight into your calendar where that's set up - whichever suits how you work.
What if a caller asks something it doesn't know?
It answers only from the facts we've trained it on. If it doesn't know, it says so, takes the caller's details and passes the question to you, rather than making something up.
How long does it take to set up?
The Phone Agent is live in under two weeks. We build it on your services, prices, coverage and hours, test it with you, then switch on the call forwarding.
Can I change what it says later?
Yes. Send a message through DeskAgent HQ on WhatsApp - new prices, holiday hours, a busy-season message - and we'll update your agent. You never need to log in to anything.
Hear It Answer A Call.
Ring +44 20 7101 0617 and our own Phone Agent will pick up. Or book a free 30-minute demo and we'll build a demo agent for your business first, so you hear exactly how it would handle your calls.
Also see: AI receptionist for removal companies · 24/7 answering services compared · AI receptionist pricing in the UK · Best AI receptionists in London · Compare DeskAgent