Privacy & Cookie Policy.
This page explains what personal data DeskAgent® collects through this website, our phone line, WhatsApp, email and demo bookings, why we use it, who helps us process it and the choices you have. In short: we use your details to answer your enquiry and run our service, we never sell them, and analytics cookies stay off unless you say yes.
Who We Are · What We Collect And Why · Who Processes It For Us · How Long We Keep It · Your Rights · Cookies · Changes To This Policy
Who We Are
This policy covers deskagent.uk and the enquiries we handle for our own business. The data controller is DeskAgent Ltd, a company registered in England and Wales (company number 16933336). Contact us about anything in this policy at admin@deskagent.uk or monty@deskagent.uk, write to us at 38 Dumont Road, London N16 0NS, or call +44 20 7101 0617.
If you contacted a business that uses DeskAgent. When our agents answer calls, messages or emails for one of our clients, that business decides how your details are used and is the controller - we process them on its behalf under a written agreement. Please contact that business about your data. We will help them answer your request.
What We Collect And Why
| When | What we collect | Why, and our lawful basis |
|---|---|---|
| You book a demo | Name, email, business name, your industry, website and anything else you tell us, and the time you pick (through Calendly). | To prepare and run the demo, including building a demo agent from your public website. Legitimate interests. |
| You use the chat on this site | Your messages and any name, phone number, email and business details you give. | To answer your question and follow up your enquiry. Legitimate interests. |
| You ring our number | Your phone number and what is said on the call. Our AI Phone Agent answers and we keep a transcript and summary. The call may be recorded. | To deal with your enquiry, book demos and improve our agents. Legitimate interests. |
| You message us on WhatsApp or email us | Your number or email address, name and messages. | To reply and deal with your enquiry. Legitimate interests. |
| You become a customer | Contact and billing details, your business information and what we need to build and run your agents. Card payments are handled by Stripe - we never see your full card number. | To provide the service: contract. We keep accounting records because the law requires it: legal obligation. |
| You browse the site | Pages viewed, approximate location, device and browser. Google Analytics only runs if you accept cookies. | To understand how the site is used and improve it. Consent (Google Analytics) and legitimate interests (Cloudflare Web Analytics, which uses no cookies). |
We do not sell personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you. If we contact a business about our services, we follow the UK rules for business marketing and you can opt out at any time.
Who Processes It For Us
We use trusted suppliers to run DeskAgent. They only use your data to provide their service to us:
- Cloudflare - website hosting, security and cookieless Web Analytics.
- Voiceflow - runs our AI agents (chat, phone and WhatsApp conversations), using AI language models from its providers.
- Twilio and Meta (WhatsApp) - phone calls and WhatsApp messages.
- Google - Google Sheets (where enquiries are logged), Google Meet for demos and Google Analytics.
- Calendly - demo bookings.
- Stripe - payments.
- Krystal - email hosting in the UK.
Some of these suppliers are based in, or use servers in, the United States, Canada or the EU. Where data leaves the UK, it is protected by UK adequacy regulations (including the UK-US data bridge) or the UK International Data Transfer Agreement or Addendum.
How Long We Keep It
- Enquiries, chats, call transcripts and demo bookings: up to 24 months after our last contact with you, unless you become a customer.
- Customer and billing records: for as long as you are a customer, then 6 years for tax and accounting.
- Google Analytics data: no longer than 14 months.
Your Rights
You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, or to move it to another provider. Where we rely on consent, you can withdraw it at any time. Email admin@deskagent.uk and we will reply within one month.
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
Google Analytics cookies are only set if you click Accept on the cookie banner. You can change your mind at any time with cookie settings, which is also linked at the bottom of every page.
| Name | Set by | What it does | Kept for |
|---|---|---|---|
| _ga, _ga_* | Google Analytics (only after you accept) | Tells visits apart so we can count visitors and see which pages are useful. | Up to 2 years |
| da_cookie_consent | DeskAgent (stored in your browser, not a cookie) | Remembers whether you accepted or rejected analytics cookies. | Until you clear it |
| Chat session storage | Voiceflow (the chat on this site) | Keeps your chat conversation open as you move between pages. | Until you clear it |
| Calendly cookies | Calendly (on the Book a demo page only) | Makes the booking calendar work and protects it from abuse. | See Calendly’s cookie policy |
| Cloudflare security cookies | Cloudflare | Tells real visitors from bots to keep the site secure. | Up to 1 year |
Cloudflare Web Analytics measures visits without cookies and without tracking you across sites.
Changes To This Policy
We will update this page if how we use personal data changes. Last updated 27/10/2026.