Never Lose Another Move To A Missed Call
Customers ring three or four removal firms and book whoever gets back first with a sensible quote. DeskAgent® answers every call, WhatsApp, email and web enquiry the moment it lands - evenings and weekends included - captures the full move details and sends your team a ready-to-quote summary.
30-minute call. We build a demo agent for your removals business before we speak.
Removals is a race to reply.
Customers shop around
Most people moving home ask several firms for a quote at once. The first clear, professional reply sets the bar - everyone after that is playing catch-up.
Enquiries land after hours
People plan their move in the evening and at weekends, when your office is shut and your crews are mid-job. Voicemail doesn't win quotes.
Every job is worth having
A single booked house move is usually worth several times the monthly cost of DeskAgent. Losing one or two a month to slow replies adds up fast.
It asks the questions your office would.
DeskAgent is trained on your services, coverage area and pricing rules, then qualifies every enquiry the same way your best estimator would - so the lead lands with everything you need to quote or book a survey.
- Move date and how flexible it is
- Collection and delivery postcodes
- Property type and size - studio to 5-bed, or office move
- Floors, lifts, parking and access
- Packing, dismantling and storage needs
- Special items - pianos, antiques, gym kit, artwork
- Name, mobile and best time to call back
- Enquiry
- 3-bed house move
- From
- SE22 · 2nd-floor flat, no lift
- To
- BR3 · house, driveway parking
- Date
- Sat 14th · flexible by a week
- Extras
- Full packing · upright piano
- Next step
- Video survey requested
- Channel
- Phone, 8:42pm · WhatsApp photos sent
However they get in touch, it's answered.
Phone Agent
Picks up in your company name, 24/7, holds a natural conversation and routes urgent jobs to your mobile.
WhatsApp Agent
Perfect for removals - customers send photos and videos of each room, and the agent logs them with the enquiry for your estimate.
Inbox Agent
Reads quote requests the second they arrive - including leads from comparison sites - and replies before the other firms do.
Web Agent
Greets website visitors, answers questions about coverage, storage and packing, and captures the move details before they leave.
And with DeskAgent HQ you run it all from WhatsApp - update prices, add a busy-season message or check today's leads, just by sending a message.
Priced so one extra move pays for it.
Phone Agent
Every call answered, day and night. Your first month covers the setup - no separate fee.
3-month pilot
We build the Full DeskAgent - phone, WhatsApp, inbox and web - and run it live for three months. Then £285/month if you keep it.
Full DeskAgent
All four agents working as one, plus DeskAgent HQ on WhatsApp. No contract - cancel anytime.
Questions removal firms ask us.
Will it give customers a price?
Only if you want it to. Most removal firms prefer the agent to collect the details and book a survey or a callback, so you quote properly. If you have fixed prices - for example a man-and-van hourly rate - we can train it on those.
Can it book home or video surveys?
Yes. It can offer survey slots, take the customer's preferred times and send your team a summary, or book straight into your calendar.
What happens with the WhatsApp photos and videos?
They come through with the enquiry, so your estimator sees the rooms, the access and the special items before calling back.
Does my phone number change?
No. We set up call forwarding from your existing number, so customers notice nothing different - the call just gets answered.
Will callers know it's an AI?
It answers in your company name and sounds natural, and if anyone asks, it's honest that it's an AI assistant. Most callers just want their move sorted.
How quickly can we go live?
Usually within one to two weeks of our first call, depending on which agents you choose.
See it answer a removals enquiry.
Book a free 30-minute demo. We'll build a demo agent for your removals business first, so you hear exactly how it would handle your calls.