Built by someone who knows London service business.

Service Businesses Lose Work Because Nobody Picks Up.

DeskAgent® exists because good service businesses lose jobs for a simple reason: nobody was free to answer. The owner is on a job, the office is shut, or the WhatsApp message sits unread until morning - and by then the customer has booked someone else.

Monty Gordon spent years running digital operations for London trades, maintenance and facilities firms through his agency, MG Digital Services. He saw the same pattern again and again: plenty of enquiries coming in, and too many of them going cold. So he built the front desk those businesses needed - AI agents that answer every call, WhatsApp, web chat and email in the business’s own voice, qualify the job and pass it straight to the team.

DeskAgent is built and run from London. Every agent is set up for the individual business - trained on its services, prices and areas, and tested before it goes live - and the owner controls it all from WhatsApp through DeskAgent HQ. The company practises what it sells: DeskAgent itself runs on AI agents, from the phone line that answers when you ring us to the chat on this page.

“It picks up your phone and WhatsApp messages 24/7 - so whether you’re under a sink or snuggled up at night, it’s answering for you and you never miss a lead again.”

Monty Gordon, founder of DeskAgent

The Technology Has Finally Caught Up.

Until recently a small service business had three options for the calls it could not take: a receptionist it could not really afford, a call centre reading from a script, or a voicemail nobody listens to until the morning. AI voice agents have changed that. They now sound natural, understand what a caller actually wants and can hold a proper conversation - so every call, WhatsApp, web chat and email can be answered properly, straight away, day and night.

DeskAgent puts that to work as one front desk. Four agents handle the first conversation with every customer - on the phone, on WhatsApp, on your website and by email - and pass each lead to you with the details already taken. You run the lot from one WhatsApp chat, DeskAgent HQ: check today’s leads, update prices and answers, pause an agent or ask for a change. No dashboards, no logins. Leads leaking out of a business because nobody picked up should be a thing of the past.

DeskAgent At A Glance.